Shipping & Returns
Shipping Policy
FREE SHIPPING ON ALL ORDERS
We offer free standard shipping on all orders to the United States.
No minimum purchase required.
PROCESSING TIME
All orders are processed within 1–3 business days after payment
confirmation. Orders placed on weekends or holidays will be processed
on the next business day.
ESTIMATED DELIVERY TIME
Standard Shipping (Free): 8–15 business days
Please note that delivery times are estimates and may vary due to:
- High demand periods (holidays, sales events)
- Customs clearance procedures
- Carrier delays outside our control
We are unable to guarantee exact delivery dates.
WHERE WE SHIP
We currently ship to the United States only.
We do not ship to PO Boxes, APO/FPO addresses, or US territories
at this time.
ORDER TRACKING
Once your order has shipped, you will receive a confirmation email
with a tracking number. Please allow 3–5 business days after
shipment for tracking information to update.
If you have not received your order within 20 business days of your
confirmed shipping date, please contact us at
support@essencetrend.store and we will investigate immediately.
CUSTOMS & IMPORT DUTIES
For orders shipped within the United States, no customs duties apply.
LOST OR STOLEN PACKAGES
EssenceTrend is not responsible for packages lost due to an incorrect
address provided at checkout. Please double-check your shipping
address before completing your order. If your package is lost in
transit, contact us and we will work with the carrier to resolve
the issue.
Return & Exchange Policy
YOUR SATISFACTION IS OUR PRIORITY
We want you to love your purchase. If something is not right,
we're here to help.
ELIGIBILITY FOR REFUND OR REPLACEMENT
We accept refund or replacement requests within 30 days of
delivery under the following circumstances:
✅ Eligible situations:
- The item arrived damaged or defective
- The item received is significantly different from what was described
- The item was never delivered (after 20 business days from
the shipping date)
❌ Not eligible for refund:
- Change of mind or buyer's remorse
- Damage caused by misuse or improper handling
- Items returned without prior authorization from our team
- Requests made after 30 days of delivery
HOW TO REQUEST A REFUND OR REPLACEMENT
To initiate a request, please contact us at
support@essencetrend.store with:
1. Your order number
2. A description of the issue
3. Clear photos or a short video showing the problem
(required for damaged/defective claims)
We will respond within 1–2 business days.
PHYSICAL RETURNS
Due to the nature of our fulfillment process, we do not require
customers to physically return items in most cases. If we determine
a return is necessary, we will provide a prepaid return label and
full instructions.
REFUND PROCESSING
Approved refunds will be issued to your original payment method
within 5–10 business days. Processing time may vary depending
on your bank or card issuer.
EXCHANGES
We do not offer direct exchanges at this time. If you received
a defective or incorrect item, we will send a replacement at
no additional cost after reviewing your claim.
ORDER CANCELLATIONS
Orders can be cancelled within 12 hours of placement. After
this window, your order may already be in processing and
we cannot guarantee cancellation. Please email us immediately
at support@essencetrend.store if you need to cancel.
CONTACT US
For any questions about our return policy, please reach out:
support@essencetrend.store
Response time: 1–2 business days (Monday–Friday)