Terms & Conditions

AGREEMENT TO TERMS
By accessing or purchasing from EssenceTrend (essencetrend.store),
you agree to be bound by these Terms & Conditions. If you do not
agree, please do not use our website.

1. ABOUT US
EssenceTrend is an online retail store selling wellness and lifestyle
products. We operate as a dropshipping business, meaning orders are
fulfilled by third-party suppliers on our behalf.

2. ELIGIBILITY
By placing an order, you confirm that:
- You are at least 18 years of age
- You are a legal resident of the United States
- The information you provide is accurate and complete

3. PRODUCTS & DESCRIPTIONS
We make every effort to display our products accurately, including
images, descriptions, and pricing. However:
- Colors may appear slightly different depending on your screen settings
- Product specifications are provided by our suppliers and are subject
to change without notice
- We reserve the right to discontinue any product at any time

4. PRICING & PAYMENT
All prices are listed in US Dollars (USD) and are subject to change
without notice. Payment is processed securely through Stripe.
We accept Visa, Mastercard, American Express, and other major
credit/debit cards.

We reserve the right to cancel any order if a pricing error occurs.
In such cases, you will be notified and fully refunded.

5. ORDER PROCESSING
Orders are processed within 1–3 business days. Placing an order
constitutes an offer to purchase. We reserve the right to refuse
or cancel any order at our discretion, including in cases of
suspected fraud or policy violations.

6. SHIPPING
Please refer to our Shipping Policy for full details on delivery
times and procedures.

7. RETURNS & REFUNDS
Please refer to our Return & Exchange Policy for full details on
our refund process and eligibility criteria.

8. INTELLECTUAL PROPERTY
All content on this website — including text, images, graphics,
and logos — is the property of EssenceTrend or its content
suppliers and is protected by applicable copyright laws.
You may not reproduce, distribute, or use any content without
our prior written consent.

9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, EssenceTrend shall not
be liable for any indirect, incidental, or consequential damages
arising from:
- Use or inability to use our website or products
- Delays in shipping caused by third-party carriers or customs
- Inaccuracies in product descriptions provided by suppliers
- Unauthorized access to your personal data

Our total liability for any claim shall not exceed the amount
paid for the order in question.

10. DISCLAIMER OF WARRANTIES
Our products are sold "as is." We do not guarantee that products
will meet every individual expectation. Results from wellness
products may vary between users.

11. PROHIBITED ACTIVITIES
You agree not to:
- Use our website for fraudulent purposes
- Attempt to hack, scrape, or reverse-engineer our platform
- Submit false or misleading information
- Resell our products without authorization

12. GOVERNING LAW
These Terms shall be governed by the laws of the United States.
Any disputes shall be resolved through good-faith negotiation
before any legal proceedings are initiated.

13. CHANGES TO THESE TERMS
We reserve the right to update these Terms at any time. Changes
will be posted on this page with an updated date. Continued use
of our website constitutes acceptance of the revised Terms.

14. CONTACT US
For questions regarding these Terms, please contact:
support@essencetrend.store

Privacy Policy

1. INTRODUCTION
EssenceTrend ("we," "us," or "our") is committed to protecting
your privacy. This Privacy Policy explains how we collect, use,
and share your personal information when you visit essencetrend.store
or make a purchase from us.

By using our website, you consent to the practices described in
this policy.

2. INFORMATION WE COLLECT

a) Information you provide directly:
- Full name
- Email address
- Shipping address
- Phone number (if provided)
- Payment information (processed by Stripe — we never store
your card details)

b) Information collected automatically:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on site
- Referring website or traffic source
- Clicks and interactions on our website

c) Information from third parties:
- Stripe: transaction and fraud-prevention data
- Meta (Facebook/Instagram): ad interaction data via the
Meta Pixel installed on our website
- Zendrop: fulfillment and shipping data

3. HOW WE USE YOUR INFORMATION
We use your data to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Improve our website and product offerings
- Run targeted advertising on Facebook and Instagram
via the Meta Pixel
- Detect and prevent fraud

We do NOT sell your personal information to third parties.

4. META PIXEL & ADVERTISING
Our website uses the Meta Pixel — a piece of code provided
by Meta Platforms, Inc. (Facebook) that tracks visitor behavior
on our site. This allows us to:
- Measure the effectiveness of our ads
- Show you relevant ads on Facebook and Instagram
- Build audiences of people similar to our customers

The Meta Pixel may collect your IP address, browser information,
and actions taken on our site (such as product views and purchases).

You can opt out of Meta's data collection at:
https://www.facebook.com/privacy/policy

5. COOKIES
We use cookies to:
- Keep your shopping cart active
- Analyze website traffic (via Wix Analytics)
- Enable advertising features (Meta Pixel)

You can disable cookies in your browser settings, but some
features of our website may not function properly as a result.

7. DATA RETENTION
We retain your personal data for as long as necessary to:
- Fulfill and support your orders
- Comply with legal obligations (typically up to 5–7 years
for financial records)

After this period, your data is securely deleted or anonymized.

8. YOUR RIGHTS (CCPA — California Residents)
If you are a California resident, you have the right to:
- Know what personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information
(we do not sell data)
- Non-discrimination for exercising these rights

To exercise your rights, contact us at:
support@essencetrend.store

9. CHILDREN'S PRIVACY
Our website is not directed to children under 13 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us with their information,
please contact us immediately.

10. SECURITY
We implement reasonable security measures including:
- SSL/TLS encryption (HTTPS) across our entire website
- Secure, PCI-compliant payment processing via Stripe
- Restricted access to customer data

No method of data transmission is 100% secure. We cannot
guarantee absolute security of your information.

11. THIRD-PARTY LINKS
Our website may contain links to external websites. We are not
responsible for the privacy practices of those sites and
encourage you to review their privacy policies independently.

12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. When we do,
we will revise the "Last updated" date at the top of this page.
We encourage you to review this policy regularly.

13. CONTACT US
For any privacy-related questions or requests:
support@essencetrend.store
Response time: 1–2 business days (Monday–Friday)